Refund policy

WOODYPAWS RETURN & REFUND POLICY

At WoodyPaws, we stand by the quality of our products and want you and your furry friends to be 100% satisfied with your purchase.

30-DAY RETURN POLICY

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

HOW TO INITIATE A RETURN

To start a return, please contact us at support@shopwoodypaws.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately at support@shopwoodypaws.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.